Cancellation & Refund Policy

How do I cancel an order on bigsmall.in?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. Simply mail us at help@bigsmall.in with your order number mentioned in the subject line.

For outright cancellations by you:

  • If you cancel your order before your product has shipped, we will refund the entire amount after deducting the bank transaction charges as per RBI norms.

If the cancellation is after your product has shipped:

  • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy:

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our team at +91 9899309888 or email us at help@bigsmall.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

  • Any product that exhibits physical damage to the box or to the product;
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
  • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

About bigsmall.in - 

An online gift shop for unique gifts, housewarming gifts & funny gifts.

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