The team is really awesome! The product was truly as in picture and it was amazing. The customer service was really great. When I told them that there was a damage in the product I received, they immediately sent another fresh product and processed it in 2 business days. I didn’t call the customer care at all. All the conversation was through email and they managed to reply quickly. Keep it up Bigsmall!
The product first arrived without the top cover of the mug. I immediately reached out to customer service and they promptly responded and replaced it with a correct piece. I definitely recommend this product and especially because if there is anything wrong, their customer service is excellent! :)
Harry Potter Sorting Hat 3D Mug