I had ordered this to give to my friend before she left town. Due to general poor planning on my end, I ended up ordering it too late for it to reach her on time. I reached out to the lovely people at Bigsmall, asking them if there was anything they could do to help me out. I explained my situation and told them I fully understand if there is nothing they could do but it would mean a lot if they could expedite the delivery process. They immediately replied and told me they will do whatever they can. A few hours later the same person reached out and informed me that they had dispatched it sooner than planned with the hopes that it reaches on time. And it did! My friend received it a day before she left and she still carries this cute little pin in her wallet everywhere she goes. So thanks a lot, Bigsmall! Really appreciate it and have been recommending Bigsmall to anyone looking to buy gifts!